What We Offer

Merchant Payments is a utility submetering and billing company that specializes in submetering and allocation of water, gas and electric utilities throughout the Italy Region. In response to rising utility costs, the Multifamily Ancillary Group formed Italy Utility Billing Services in June of 2007 to address specific issues in the Utility Cost Recovery business. We found that local billing companies often lacked the resources needed to perform billing services for larger clients while the existing national providers rarely understood all of the local nuances that were essential to maximizing programs in the Italy region. Our cost recovery plan quickly gained recognition outside Italy and soon it was time for a name change.

Merchant Payments has experts available to answer any questions on your community and design the "right" solution for you. With a variety of services, including submetering, RUBS, billing, utility expense management, analysis and consulting, meter maintenance, regulatory support and utility conversation programs, we are able to provide customized solutions to meet your community's needs.

Imagine, the phone ringing and a live person is available to assist your residents! We pride ourselves on providing our "World Class Services" to your residents and can guarantee that 90% of all incoming calls will wait only 14 seconds, in industry record! A friendly, live person is on the other end and happy to assist with any questions. Don't take our word for it, call our toll-free customer service line.

An extensive, knowledgeable background in property management helps us serve your corporate needs immediately with excellent results. We recognize the different needs of your communities and are available to your corporate staff for any questions. A dedicated Sales and National Account Manager is available to answer your questions and resolve issues.


Merchant Payments handles the processing and payment of your utility bills from your local providers, allowing your accounting staff to focus on your core business. By doing this, Merchant Payments will help reduce late fees, handle interactions with the local utility providers, and facilitate vacant recovery payments.As with all of our services, Merchant Payments provides dynamic reporting, allowing you full access to all necessary data relating to your utility expenses.

Credit billing allows your residents to receive all of their charges onto a single customer invoice. This includes rent, utilities, pet fees and any other ancillary charge. Credit billing with Merchant Payments simplifies the billing process for residents by enabling them to make one payment for multiple services.When you leave a billing company, you don't think you should have to write off any amounts due.

Our tailored collections services are available to maximize your recovery dollars and take this burden off your plate. All notices can be customized to fit your lease terms and conditions.In addition, our real time aging reports provide the most up-to-date information on a resident, community and portfolio level.We are here to understand your business scope, conduct due diligence, and oversee your utility project to operations.

Available to you on demand, Merchant Payments provides several different reports to meet your needs. From the resident level to the community level to the portfolio level, you are able to see at a moment's notice how the program is tracking in clear, concise formats that are easy to read and understand.Residents can access their complete transaction history.Communities can access multiple financial, billing and demographic reports.Portfolios can see summaries of key community reports.

Merchant Payments' experienced staff is ready to provide advice and guidance on your utility expenses and utility recovery programs. We are ready to assist with consulting services such as Expense Recovery,Billing audits,Budgeting and utility forecasting assistance,Billing software training,Back-end processing and system design.We are here to understand your business scope, conduct due diligence, and oversee your utility project to operations.

Multiple and flexible payment options and same day posting of payments translates to satisfied residents; consistent and timely disbursements drive accurate budgeting and forecasting for your properties. Residents can access account information and pay bills 24 hours a day, 7 days a week by using the Resident Login button at the top of the page. Customer Care Representatives are available Monday through Friday from 7 a.m. until 6 p.m. Pacific Time.


Our Team

Anna Deynah


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